Return and Refund Policy

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At Oakminster Ltd., we are committed to providing reliable products and professional service to our business customers. We work closely with clients to ensure that products meet agreed specifications, quality requirements, and commercial expectations.

Returns may be considered for products that are damaged upon delivery, defective, incorrectly supplied, or do not match the agreed order specifications.

To be eligible for review, customers must notify Oakminster Ltd., within an agreed period after receiving the goods and provide relevant details, including order information, product details, and supporting evidence where required.

Due to the nature of B2B wholesale trade, certain products may not be eligible for return, including:

• Custom-made or specially sourced products
• Products purchased according to specific customer requirements
• Used, installed, or modified equipment
• Items returned without original packaging or documentation

To request a return, customers should contact Oakminster Ltd., with their order details and the reason for the request. Each return will be reviewed individually, and approval must be received before goods are returned.

Where a return is approved, customers will receive return instructions and any required documentation. Products must be securely packaged and returned in suitable condition.

Once returned goods have been received and inspected, Oakminster Ltd., will confirm the outcome of the review.

Approved refunds, replacements, or commercial credits will be processed according to the agreed terms and conditions of the transaction. For wholesale customers, refunds may be issued through bank transfer or account credit where applicable.

Oakminster Ltd., aims to resolve all product concerns efficiently and fairly while maintaining strong, long-term relationships with our business partners.